[Name of contact person, if available]
[Title, if available]
[Customer Services Manager, if you don't have a contact name]
[Company Name]
[Company address 1]
[Company address 2]
[Company address 3]
[Postcode]
[Date]
Re: [Account number, service provided etc]
Dear [Contact Person or Customer Service Manager],
On [date], I [bought, rented, was provided with etc.] a [service performed etc.] at [location and other details of the transaction].
I am disappointed because [the service you provided, your service etc.] was [unsatisfactory, unfinished, defective etc.] because [state the problem as you understand it giving as much detail as possible]. This is in breach of our contract as laid down by the law.
To resolve the problem I require you to [state the action you require e.g. refund, service performed again, rectified etc.] whilst reserving my right to claim against you. Enclosed is a copy/are copies of the [receipt, contract etc].
I look forward to hearing from you and to a resolution of this problem. I will wait for [set a time limit] before arranging for the matter to be corrected by a third party at your cost or seeking help from [Trading Standards, consumer group, solicitor etc (details of relevant authorities can be found through our complaints procedures section]. Please contact me at the above address or by phone [give numbers].
Yours sincerely
[Sign]

[Print Your Name]
Enclosures: [state documents you have enclosed , if any]
Cc: [Include Name, Company if you want to send a copy of this letter to someone]

[Name of contact person, if available]
[Title, if available]
[Customer Services Manager, if you don't have a contact name]
[Company Name]
[Company address 1]
[Company address 2]
[Company address 3]
[Postcode]
[Date]
Re: [Account number, goods purchased etc.]
Dear [Contact Person or Customer Service Manager],
On [date], I bought a [name of goods purchased, model number etc.] at [location and other details of the transaction].
I am disappointed because your [name of goods purchased etc.] has [not performed as it should, was faulty etc] because [state the problem as you understand it giving as much detail as possible]. Therefore this product is not [of satisfactory quality, fit for the purpose described] as laid down by the law.
To resolve the problem I require you to [state the action you require e.g. refund, repair etc.] whilst reserving my right to claim against you. Enclosed is a copy/are copies of the [receipt, contract etc].
I look forward to hearing from you and to a resolution of this problem. I will wait for [set a time limit] before seeking help from [Trading Standards, consumer group, solicitor etc (details of relevant authorities can be found through our complaints procedures section]. Please contact me at the above address or by phone [give numbers].
Yours sincerely
[Sign]

[Print Your Name]
Enclosures: [state documents you have enclosed , if any]
Cc: [Include Name, Company if you want to send a copy of this letter to someone]

Contact Details.
[Name of contact person, if available]
[Title, if available]
[Company Name]
[Consumer Complaint Department, if you don’t have a contact name]
[Company address 1]
[Company address 2]
[Company address 3]
[Postcode]
Re: [Account number, product, service etc]
Dear [Contact Person or Sir/Madam],
On [date], I [bought, rented, had serviced etc] a [name of product with model number, service performed etc] at [location and other details of the transaction].
I am disappointed because your [product, service, billing etc.] has [not performed as it should, was wrong etc] because [state the problem as you understand it giving as much detail as possible].
To resolve the problem I would appreciate your [state the action you require e.g. refund, service performed again etc]. Enclosed is a copy/are copies of the [receipt, contract etc].
I look forward to hearing from you and to a resolution of this problem. I will wait for [set a time limit] before seeking help from [government agency, consumer group, lawyer etc . Please contact me at the above address or by phone [give numbers].
Yours sincerely
[Sign]

[Print Your Name]
Enclosures: [state documents you have enclosed , if any]
Cc: [Include Name, Company of anyone you have copied the letter to, if any]

Try to make sure your letter is sent to the right person or department

Try and keep your letter short

Be polite as sarcasm or rudeness will not help your cause!

Say what you want for your complaint to be resolved

Give a reasonable timetable for action to be taken before you will consider other options

Keep a copy of letters you write (IMPORTANT) emails count as letters.



Good Luck